Payment Information

Online payments are processed in accordance with the rules of the Visa and Mastercard international payment systems, using industry-standard encryption and secure data transmission. Card details are entered on the FreedomPay secure payment page.

You will be asked to enter: card number, cardholder name, expiry date, and the three-digit CVV2/CVC2 security code (found on the back of your card).

After entering your card details, you may be redirected to your bank's 3D Secure verification page where you will receive a one-time SMS code. If you do not receive the code, please contact your card-issuing bank.

Your card data is transmitted in encrypted form only and is never stored on our servers.

• the card is not enabled for online payments — please check with your bank;
• insufficient funds on the card;
• incorrect card details entered;
• the card has expired.

For payment assistance, please contact us at +7 707 218 96 56  or [email protected].

• Cancellations are accepted no later than 24 hours before the tour starts.
• Refunds for timely cancellations are processed within 21 business days to the original card.
• No refund is issued for cancellations within 24 hours or no-shows.
• If the tour is cancelled by us, a full refund is issued within 10 business days.

To request a refund, please send your written request and a copy of your ID to [email protected].

After successful payment you will receive a booking confirmation to your email address. The meeting point and start time for your tour are included in the confirmation.