Project / Product & Operations Manager

About Kazakh.travel

Kazakh.travel is a growing Kazakhstan tour operator with 18,000 website visitors a month. We create original, private and group journeys, work with local guides and help guests discover more of the country. Our next chapter is TravelTech: clear products, reliable partners and services that make travel simpler.

What you will do

• Audit existing tours and decide which need better itineraries, revised costs, further development or removal from the catalog.
• Build a standard tour specification covering the itinerary, timings, logistics, seasonality, restrictions, inclusions and cancellation terms.
• Calculate costs and margins for different group sizes; develop clearly differentiated Economy, Comfort and Premium packages.
• Discover lesser-known destinations in Kazakhstan, validate demand and economics, and arrange pilot trips with tour coordinators.
• Develop the guide and partner network: vetting, commercial terms, current rates and availability, service standards and quality checks.
• Connect sales and operations through structured customer feedback, clear approval of custom requests and an up-to-date product catalog.
• Interview guests and colleagues, track conversion, margins, cancellations and feedback, and turn findings into improvements.
• Prioritize work, write clear requirements for developers, take improvements through launch and check their value for customers and the business.
• Use AI for research, content preparation and process automation; work with the founder on the next stage of our TravelTech product.

What matters to us

• Ownership and independence: you can make sense of an unclear problem, propose a solution and follow through.
• Practical examples of improving products, projects or operations. Years of experience and impressive job titles matter less than your work.
• An understanding of costs, margins and pricing, with confidence using spreadsheets and calculations.
• The ability to interview customers, test assumptions and distinguish demonstrated demand from personal opinions.
• Clear communication with sales, coordinators, suppliers and developers, with documented priorities and agreements.
• Practical use of AI tools and a habit of checking their output. Coding is not a requirement for this role.
• English at B2 or above; curiosity about the cultures of Kazakhstan and Central Asia, and attention to individual guest expectations rather than stereotypes.
• Availability to work with the team in Almaty and join agreed partner visits. Tourism, hospitality or startup experience is a plus.

What we offer

• A salary of KZT 250,000–550,000 per month, with the specific financial terms agreed before you start.
• A full-time role in Almaty. We will discuss the schedule and working arrangements during the interview.
• A one-month paid probation period with tasks and success criteria agreed in advance.
• Direct collaboration with the founder, sales team, tour coordinators and developers, without unnecessary layers of approval.
• A real say in our tours, processes and digital product, rather than simply following a predefined task list.
• The opportunity to grow with a tourism business building its own TravelTech offering.
• Potential future equity options, subject to separately agreed conditions. The amount, timing and formal arrangements will be discussed separately.

Your first month: learn, structure, deliver

• Create a register of active tours, identify missing data and agree on priorities with the team.
• Build a tour specification and cost calculator, then test them on a small, jointly agreed selection of existing tours.
• Agree with sales and operations on request handovers, change approvals and customer feedback collection.
• Present a 90-day plan for catalog improvements, discovery of one new route and a focused first step toward our TravelTech product.