PUBLIC OFFER

for the provision of travel and related services

Almaty, Republic of Kazakhstan • Version dated _____________, 20___

1. General Provisions

2. Definitions

• vehicle rental with a driver (the “Transportation Services”);

• services of an accompanying guide-instructor (the “Guide Services”);

• intermediary services for booking accommodation facilities (the “Intermediary Services”);

• other related services expressly specified in the booking confirmation (arrangement of permits, purchase of park entry fees, catering arrangements, etc.).

3. Subject Matter

4. Conclusion of the Agreement

• making payment (in full or in part, as specified in the booking confirmation) to the Service Provider’s account;

• electronic confirmation of the booking with simultaneous agreement to the terms of this Offer.

5. Price and Payment

6. Rights and Obligations of the Parties

• provide the Transportation Services using a technically sound vehicle operated by a qualified driver who meets the requirements of Kazakhstan law;

• provide the Guide Services by engaging a competent accompanying guide-instructor;

• provide the Intermediary Services in good faith, using reasonably available booking channels, in the best interest of the Customer;

• observe the agreed Route and schedule, and, where this is not possible, promptly notify the Customer and propose an alternative;

• issue primary documents evidencing the Services rendered (act of services, fiscal receipt, invoice).

• pay the price of the Services in full and on time;

• provide accurate information when submitting a Booking Request;

• comply with safety rules and reasonable instructions of the accompanying guide-instructor;

• hold valid documents required for travel in the territory of the Services (identity document, visas, permits to visit protected natural areas, etc.);

• arrange, at their own cost, insurance for life, health and property for the duration of the Services, unless otherwise agreed.

• require the Customer to comply with this Offer;

• make reasonable changes to the Route for reasons of safety, weather conditions or acts of public authorities;

• refuse to render the Services if the Customer is found to be under the influence of alcohol, narcotic or other intoxicating substances that may endanger the Customer or third parties.

7. Liability

• for Transportation Services — within the carrier’s obligations under Kazakhstan law;

• for Guide Services — within the obligations to qualify perform the duties of an accompanying guide-instructor;

• for Intermediary Services — within the obligations of an intermediary, i.e. for the good-faith transmission of the Customer’s booking request to the chosen Accommodation Facility. The Service Provider is not liable for the quality of services actually rendered by the Accommodation Facilities (hotels, guesthouses, campsites).

8. Cancellation, Refunds, Changes

• cancellation 14 or more calendar days before the start date of the Services — 90% refund of the paid amount;

• cancellation between 7 and 13 calendar days — 50% refund;

• cancellation less than 7 calendar days in advance — no refund.

9. Force Majeure

10. Personal Data

11. Dispute Resolution

12. Miscellaneous

13. Service Provider Details

• Full name: ________________________________________________________

• BIN / IIN: _________________________________________________________

• Registered address: _______________________________________________

• Operational address: _______________________________________________

• Bank details: ______________________________________________________

• Travel agent notification number: ____________________________________

• Phone: ____________________________________________________________

• Email: _____________________________________________________________

• Website: https://kazakh.travel