PUBLIC OFFER

for the provision of travel and related services

Almaty, Republic of Kazakhstan • Version dated July 28, 2026

1. General Provisions

1.1. This document sets out the general terms of use of the Website and the procedure for submitting booking requests. The Service Provider for a specific booking is the person expressly identified to the Customer in an individual confirmation, invoice or payment document before payment is made.

1.2. This Offer qualifies as a public offer within the meaning of Articles 395–396 of the Civil Code of the Republic of Kazakhstan. Acceptance of this Offer constitutes the conclusion of a contract between the Customer and the Service Provider on the terms set out herein (the “Agreement”).

1.3. The current version of this Offer is published at https://kazakh.travel (the “Website”). The Service Provider may unilaterally amend the Offer; such amendments enter into force upon publication on the Website.

1.4. Prior to acceptance, the Customer must carefully review all terms of this Offer. Acceptance constitutes the Customer’s unconditional agreement with all of its terms.

1.5. The Website is under development and testing. Its structure, functionality, itineraries, prices, descriptions and media may be clarified or changed. This status does not limit the rights of users, authors or other rights holders and does not release responsible persons from obligations imposed by applicable law.

1.6. Submitting a request through the Website does not by itself create an agreement. An agreement arises only after the Customer receives an individual confirmation identifying the specific Service Provider and completes acceptance under Section 4.

2. Definitions

2.1. “Website” means the Internet resource located at https://kazakh.travel, administered by the Service Provider.

2.2. “Services” means the set of separate services provided by the Service Provider under this Agreement, comprising:

• vehicle rental with a driver (the “Transportation Services”);

• services of an accompanying guide-instructor (the “Guide Services”);

• intermediary services for booking accommodation facilities (the “Intermediary Services”);

• other related services expressly specified in the booking confirmation (arrangement of permits, purchase of park entry fees, catering arrangements, etc.).

2.3. “Customer” means the individual or legal entity accepting this Offer in accordance with Section 4.

2.4. “Service Provider” means the entity identified in Section 13 of this Offer that provides the Services.

2.5. “Booking Request” means the Customer’s request submitted via the Website containing route parameters, dates, number of participants and other essential terms.

2.6. “Route” means the list of geographic points and travel schedule agreed between the parties as part of the Transportation and Guide Services.

2.7. “Accommodation Facilities” means hotels, guesthouses, campsites and other establishments used for overnight stays that are booked by the Service Provider as part of the Intermediary Services.

3. Subject Matter

3.1. The Service Provider undertakes, upon the Customer’s Booking Request, to render the set of separate services listed in clause 2.2 of this Offer, and the Customer undertakes to accept and pay for such services on the terms of this Offer.

3.2. The parties expressly agree that the subject matter of this Agreement is the provision of separate services (transportation, guide, intermediary and other related services) and not the sale of a packaged tourist product within the meaning of the Law of the Republic of Kazakhstan dated 13 June 2001, No. 211-II “On Tourist Activity in the Republic of Kazakhstan”.

3.3. The Service Provider does not engage in tour operator activity within the meaning of the Law of the Republic of Kazakhstan “On Tourist Activity in the Republic of Kazakhstan”. The Service Provider does not form a packaged tourist product. No tour operator licence is required for the provision of the Services listed in clause 2.2 of this Offer under Kazakhstan law.

3.4. Both private and group tour programmes published on the Website are organised and executed by the Service Provider directly. The Service Provider acts as the sole executor of all Services described herein, regardless of whether the programme is a private or group departure. Group tours are scheduled programmes with fixed departure dates organised by the Service Provider on the same terms as private tours.

4. Conclusion of the Agreement

4.1. The Customer submits a Booking Request via the Website, specifying the Route parameters, dates, number of participants, contact details and other necessary information.

4.2. Within a reasonable time the Service Provider sends the Customer a booking confirmation listing the final price itemised per Service, payment terms and delivery schedule.

4.3. The Offer is deemed accepted upon the Customer performing any of the following:

• making payment (in full or in part, as specified in the booking confirmation) to the Service Provider’s account;

• electronic confirmation of the booking with simultaneous agreement to the terms of this Offer.

4.4. The Agreement is deemed concluded upon receipt of payment in the Service Provider’s account or upon the Service Provider’s receipt of the Customer’s electronic confirmation of acceptance.

4.5. The Service Provider sends the booking confirmation to the email address specified by the Customer.

5. Price and Payment

5.1. The price of each Service is listed as a separate line item in the booking confirmation, invoice and fiscal receipt issued to the Customer.

5.2. The final price is calculated as the sum of the prices of the individual Services, including, without limitation: Transportation Services, Guide Services, Intermediary Services and other related items (park entry fees, permits, etc.).

5.3. Payment is made by non-cash means through payment systems integrated on the Website, or in any other manner agreed between the parties.

5.4. The currency of settlement is the Kazakhstani tenge (KZT), unless the parties have agreed otherwise in accordance with Kazakhstan currency regulation law.

5.5. Prices displayed on the Website in other currencies are for reference only. The final amount payable is determined in the currency of payment as of the date of the booking confirmation.

6. Rights and Obligations of the Parties

6.1. The Service Provider undertakes to:

• provide the Transportation Services using a technically sound vehicle operated by a qualified driver who meets the requirements of Kazakhstan law;

• provide the Guide Services by engaging a competent accompanying guide-instructor;

• provide the Intermediary Services in good faith, using reasonably available booking channels, in the best interest of the Customer;

• observe the agreed Route and schedule, and, where this is not possible, promptly notify the Customer and propose an alternative;

• issue primary documents evidencing the Services rendered (act of services, fiscal receipt, invoice).

6.2. The Customer undertakes to:

• pay the price of the Services in full and on time;

• provide accurate information when submitting a Booking Request;

• comply with safety rules and reasonable instructions of the accompanying guide-instructor;

• hold valid documents required for travel in the territory of the Services (identity document, visas, permits to visit protected natural areas, etc.);

• arrange, at their own cost, insurance for life, health and property for the duration of the Services, unless otherwise agreed.

6.3. The Service Provider is entitled to:

• require the Customer to comply with this Offer;

• make reasonable changes to the Route for reasons of safety, weather conditions or acts of public authorities;

• refuse to render the Services if the Customer is found to be under the influence of alcohol, narcotic or other intoxicating substances that may endanger the Customer or third parties.

7. Liability

7.1. The Service Provider’s liability is limited to the proper performance of each separate Service listed in clause 2.2 of this Offer, within the price of the respective Service.

7.2. The Service Provider is liable:

• for Transportation Services — within the carrier’s obligations under Kazakhstan law;

• for Guide Services — within the obligations to qualify perform the duties of an accompanying guide-instructor;

• for Intermediary Services — within the obligations of an intermediary, i.e. for the good-faith transmission of the Customer’s booking request to the chosen Accommodation Facility. The Service Provider is not liable for the quality of services actually rendered by the Accommodation Facilities (hotels, guesthouses, campsites).

7.3. The Service Provider bears full responsibility before the Customer for the proper organisation and execution of all Services, including group tour programmes, as the sole executor under this Agreement.

7.4. The Service Provider is not liable for any damage suffered by the Customer as a result of the Customer’s failure to comply with safety rules, instructions of the accompanying guide-instructor, requirements of Kazakhstan law, or as a result of the Customer’s own actions.

7.5. The aggregate liability of the Service Provider under this Agreement shall not exceed the total price of the Services actually rendered and paid for.

8. Cancellation, Refunds, Changes

8.1. The Customer is entitled to cancel the Services and receive a refund on the following terms, unless otherwise expressly stated in the booking confirmation:

• cancellation 14 or more calendar days before the start date of the Services — 90% refund of the paid amount;

• cancellation between 7 and 13 calendar days — 50% refund;

• cancellation less than 7 calendar days in advance — no refund.

8.2. For certain categories of Services (notably, single-day excursion-transportation programs), special cancellation terms may apply as expressly stated on the Website page for the respective Service.

8.3. If the Services are cancelled by the Service Provider for reasons attributable to the Service Provider, the full price of the Services not rendered is refunded to the Customer.

8.4. The Service Provider does not refund non-refundable components (government fees, permit fees, non-refundable prepayments to suppliers) where such components were expressly identified in the booking confirmation.

8.5. Refunds are issued using the same payment method as the original payment, within the timeframe set by the rules of the payment system and in any case no later than 14 calendar days of receipt of the refund request.

9. Force Majeure

9.1. The parties are released from liability for failure to perform or improper performance of obligations hereunder if such failure is caused by circumstances of force majeure, including: natural disasters, adverse weather conditions, closure of mountain passes, roads or borders, military actions, epidemics, pandemics, acts of public authorities, and disruptions to transport infrastructure.

9.2. In the event of force majeure, the Service Provider shall make reasonable efforts to reschedule the Services or refund amounts paid for Services not rendered, less any non-refundable components.

10. Personal Data

10.1. Processing of the Customer’s personal data is carried out in accordance with the Privacy Policy published on the Website.

10.2. Acceptance of this Offer constitutes the Customer’s consent to the processing of their personal data to the extent necessary for the performance of this Agreement, in accordance with the Law of the Republic of Kazakhstan dated 21 May 2013, No. 94-V “On Personal Data and their Protection”.

11. Dispute Resolution

11.1. All disputes, disagreements or claims arising out of or in connection with this Agreement shall be resolved through negotiations. The timeframe for reviewing a claim is 15 calendar days from receipt.

11.2. If the dispute cannot be resolved through negotiations, it shall be referred to the competent court at the place of the Service Provider in accordance with the law of the Republic of Kazakhstan.

11.3. The substantive and procedural law of the Republic of Kazakhstan applies to the relationship between the parties.

12. Miscellaneous

12.1. This Offer is effective indefinitely and may be amended or withdrawn by the Service Provider at any time through publication of the changes on the Website.

12.2. Amendments to this Offer do not apply to Agreements concluded prior to the date of publication of such amendments.

12.3. If any provision of this Offer is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.4. Any matters not regulated by this Offer are governed by the law of the Republic of Kazakhstan.

13. Service Provider Information and Project Contacts

13.1. The full name, registration details and payment details of the specific Service Provider are stated in the individual booking confirmation, invoice or payment document before payment is made.

13.2. The Customer should not make payment until receiving a document that clearly identifies the specific Service Provider and the terms of the relevant service.

13.3. The priority channel for general Website enquiries is WhatsApp +7 777 008 2222 (https://wa.me/77770082222). Alternative channel: [email protected]. Website: https://kazakh.travel.

14. Website Materials and Rights-Holder Notices

14.1. Exclusive rights and moral rights in photographs, videos, texts, trademarks and other materials belong to their lawful rights holders. Publication on the Website does not by itself transfer those rights to users or constitute a waiver by the rights holder.

14.2. The Website administrator seeks to use original materials, partner-provided materials, licensed materials or materials whose use is permitted by law.

14.3. A rights holder or authorised representative should preferably send a WhatsApp message to +7 777 008 2222 (https://wa.me/77770082222) marked “Copyright”. If WhatsApp is unavailable, the notice may be emailed to [email protected]. The message should include the claimant’s name and contact details, the exact URL of the page and disputed material, a description of the protected work, documents or links supporting ownership and authority, and the requested action.

14.4. After receiving a sufficiently substantiated notice, the administrator records the request, may temporarily restrict access to the disputed material during review, and removes or replaces the material if a lawful basis for its use cannot be confirmed. Additional information may be requested where necessary.

14.5. This process does not restrict any party from using other remedies available under applicable law and does not constitute an admission of infringement or liability.